🔄 Return & Refund Policy Talha Traders

At Talha Traders, your satisfaction is our top priority. We take special care to deliver authentic perfumes, cosmetics, and personal care products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

🔒 Privacy & Customer Data Protection

  • Your personal information (name, address, phone number, email) is collected only for order processing, delivery, and customer support.

  • We do not sell, share, or misuse your data.

  • Online payment details are processed through secure and trusted gateways.

  • Your data is protected under general e-commerce and consumer protection laws in Pakistan.

🛒 Order & Payment Rules

  • Orders can be placed 24/7 through talhatradersofficial.store.

  • We accept Cash on Delivery (COD) across Pakistan and secure online payments.

  • Once confirmed, you will receive an order confirmation SMS/Email.

  • Please provide accurate shipping details to avoid delays or failed deliveries.

🚚 Shipping & Delivery Overview

  • We deliver nationwide across Pakistan.

  • Delivery time is usually:

    • 2 – 5 working days for major cities.

    • 3 – 7 working days for other areas.

  • You will receive a tracking number once your order has been dispatched.

🔄 Return & Exchange Conditions

We want you to shop with confidence. Please note our return conditions:

  • Returns are accepted within 7 days of delivery.

  • Only unopened, unused, and sealed items in original packaging are eligible.

  • For hygiene and safety reasons, opened or used products cannot be returned or exchanged.

  • If you receive a wrong or damaged product, please contact us within 48 hours of receiving your parcel, with photo/video proof.

💰 Refund Process

  • Once your return is approved and the product is received at our warehouse, your refund will be processed within 7 – 10 working days.

  • Refunds for online payments will be made to the original payment method.

  • Refunds for COD orders will be made via bank transfer, Easypaisa/JazzCash, or store credit.

  • In case of replacement, shipping costs for returning the product may apply unless the mistake was from our side.

🚫 Non-Returnable Items

  • Products that are opened, used, or missing original packaging.

  • Items bought on clearance/sale (unless defective or wrong item delivered).

  • Gift cards or store credits.

📞 Contact Us

For any questions, complaints, or support regarding returns:

✅ Our Commitment

Talha Traders follows fair business practices and complies with general e-commerce laws of Pakistan. We aim to provide transparent policies and a hassle-free shopping experience for all our customers.

Thank you for trusting Talha Traders!